DeLezhen

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

This will give details on the information we need from you :)

Receipts, Gift Notes and Packaging: what’s the story?

All of our jewelry is individually packaged in a Delezhen branded jewelry box and we will happily include a gift note!
We never include a printed receipt, so your jewelry is ready to be gifted right out of the package :)

OH NO!!! I entered the wrong address on my order! HELP!

No worries!! Contact us right away and we will change the address on your shipping label.

If your order has already shipped, it’s too late to change the address at that point. If the package is returned to sender, we will reship it to an address of your choice.

If your billing address is entered incorrectly, not to worry! All billing and payment is handled through Etsy. If we receive an order, it means it was paid for.

What size Ring/ Bracelet/ Necklace should I order?

Ordering the perfect size can be tough, but here is some info that can help:

Suggestions for Bracelets:
Petite - 6.5 -7"
Medium - 7.5-8"
Large - 8-8.5"
Plus size - 9"

Suggestions for Necklaces:
Petite - 15"
Small - 16”
Medium - 18”
Large - 20”
Plus size - 24 +"


Suggestions for Rings:
US 4 - Inside Diameter (14.86mm; 0.585") UK & Australia- H 1/2
US 5 - Inside Diameter (15.70mm; 0.618") UK & Australia- J 1/2
US 6 - Inside Diameter (16.51mm; 0.650") UK & Australia- M
US 7 - Inside Diameter (17.35mm; 0.683") UK & Australia- O
US 8 - Inside Diameter (18.19mm; 0.716") UK & Australia- Q
US 9 - Inside Diameter (18.89mm; 0.748") UK & Australia- R 3/4
US 10 - Inside Diameter (19.84mm; 0.781") UK & Australia- T 1

Can you send me a photo of my order before it ships?

We are a busy little studio and just don’t have the woman-power to send individual photos of pieces before shipping. Sorry :(

However, if you have any particular specifications for what you would like, let us know in the "note to seller" section during checkout and we will do our best to make it happen!

Do you make custom jewelry?

We sure do!! If you see something you like but want it in a different variation, let us know!
We are happy to work with you to customize your order, from stones to chain and other variables.

My family has grown and I want to add another stone/leaf to my necklace!

Congratulations on your new addition!!! We are happy to add a new stone and leaf to your necklace. Send us a message and we will get you set up!